DISTANCE SALES CONTRACT

1. PARTIES

Sales person : (hereinafter referred to as "SELLER" in the contract)

KIIRO

Title :

Address:

Tax Office:

E-mail:

www.kiiro.com.tr

Buyer : (hereinafter referred to as "BUYER" in the contract)

Name/Surname/Title:

Address:

Telephone:

E-mail:

Turkish ID Number:

2. SUBJECT OF THE CONTRACT

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Turkish Commercial Code, the Code of Obligations, the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's website www.kiiro.com.tr.

The buyer accepts and declares that he/she has been informed by the seller in a clear, understandable and internet-friendly manner about the seller's name, title, full address, telephone and other contact information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and expenses, etc., all preliminary information about the goods for sale, the use of the right of "withdrawal" and how to use this right, official authorities to whom he/she can submit his/her complaints and objections, etc., and that he/she has confirmed this preliminary information electronically and has subsequently ordered the goods, in accordance with the provisions of this contract.

The preliminary information on the website www.kiiro.com.tr and the invoice issued upon the order placed by the buyer are integral parts of this contract.

3. CONTRACTUAL PRODUCT-PAYMENT-DELIVERY INFORMATION

The type and kind of product/products purchased electronically, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information and shipping fee are as stated below.

The person to be invoiced and the person who made the contract must be the same.

The information below must be accurate and complete. The buyer accepts to fully cover any damages that may arise from the inaccuracy or incompleteness of this information, and the buyer also accepts all liability that may arise from this situation. SELLER reserves the right to stop the order when it deems necessary and when the information provided by the BUYER does not match the truth. If the SELLER detects a problem with the order and cannot reach the BUYER through the phone, e-mail and mail addresses provided by the BUYER, it will freeze the processing of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue within this period. If no response is received from the BUYER within this period, the SELLER will cancel the order in order to prevent damage to both parties.

History :

productinformation

Shipping Amount : shipping

The type and kind, quantity, brand/model and color sales price of the products are as stated above.

Payment method:

Shipping address:

Person to be delivered:

Billing Address :

Delivery Method:

paytable

The shipping fee, which is the cost of shipping the product, will be paid by the BUYER.

BILLING INFORMATION

Name/Surname/Title:

Address :

Telephone :

Email/username:

In countries where the delivery address is outside of Türkiye, shipping costs and any additional expenses that may arise at customs will be added separately.

4. CONTRACT DATE AND FORCE MAJEURE

The contract date is the date .../.../…… on which the order is placed by the buyer.

Situations that do not exist or are unforeseen at the time the contract is signed, that develop beyond the control of the parties, and that make it impossible for one or both parties to partially or completely fulfill their contractual obligations and responsibilities or to fulfill them on time (natural disaster, war, terrorism, riot, epidemic, earthquake, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.) will be considered force majeure.

The party in whose person the force majeure occurs shall immediately notify the other party in writing of the situation. No liability shall arise for the parties' failure to fulfill their obligations during the continuation of the force majeure. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate unilaterally.

5. RIGHTS AND LIABILITIES OF THE SELLER

5.1. The Seller accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure situations, in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop at www.kiiro.com.tr . By shopping on the website, the Buyer undertakes that he/she is over 18 years of age. The Seller cannot be held responsible in any way for the actions of a user who is under the age of 18 by opening an account at www.kiiro.com.tr .

5.3. www.kiiro.com.tr is not responsible for price errors that occur due to system errors. Accordingly, the seller is not responsible for advertising or pricing errors that may occur due to interventions on the system, design or illegal means on the website. The buyer cannot claim rights from the seller based on system errors.

5.4. Shopping can be made via credit card (Visa, MasterCard, Troy etc.) or bank card at www.kiiro.com.tr . The time the orders are taken into process is not the time the order is given, but the time when the necessary collection from the credit card or bank account is made or when it reaches the bank accounts. Payment methods such as paid shipment or postal checks that are made without consultation with customer services will not be accepted.

5.5 The technical specifications of the products ordered by the buyer are primarily included in the technical documents of the manufacturer, www.kiiro.com.tr is not responsible for any errors or inaccuracies in the data provided by the manufacturer. The technical or visual information published on the www.kiiro.com.tr website is solely for the convenience of its customers, and the conformity of the published data is entirely at the discretion of the buyer. Prior information from the seller does not constitute a guarantee.

5.6 There may be differences in color, size and text between the product shown in the image and the delivered product due to the web environment. The main criterion is the manufacturer's technical data for the product.

5.7 Technical data is updated by the manufacturers at certain intervals. Although www.kiiro.com.tr closely follows these updates and uploads them to the site, it cannot guarantee 100% compatibility with the products in its stock.

5.8 If www.kiiro.com.tr provides a direct link to a website, the user is solely responsible for the content and use of the link provided, and www.kiiro.com.tr has no responsibility for the use and content of the link.

5.9 All technical data and images on the www.kiiro.com.tr website cannot be used by the user for any reason or commercial purpose.

5.10 Orders placed on www.kiiro.com.tr outside working hours, on weekends and public holidays, or on dates when the whole company or a certain part of it is on administrative leave, will be processed within the first business day following the transfer of payments to the accounts.

5.11 The product stocks visible on the www.kiiro.com.tr website may vary due to the fact that multiple orders can be placed for the same product by different people at the same time. Therefore, the final product stock that can be purchased will not be the products added to the basket, but the products approved by the system at the time of ordering.

5.12 During shopping on www.kiiro.com.tr , instant fluctuations in prices may occur due to changes in exchange rates. At this point, the final pricing is the prices that appear in the order confirmation email.

5.13 Latif Çimen Private Company reserves the right to cancel or change all campaigns and promotions offered to its users through its websites without any need for notice.

5.14 A shipping fee is charged for all orders. This fee will be reflected in the amount to be paid and on the invoice, even if the buyer has picked up the order from the seller's warehouse or branches, and will be collected from the buyer.

5.15 www.kiiro.com.tr website works best with Google Chrome web browser. The seller is not responsible for errors related to operations and displays made from other web browsers.

6. RIGHTS AND LIABILITIES OF THE BUYER

6.1. The Buyer accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure reasons.

6.2. The Buyer accepts and undertakes that by placing an order, he/she is deemed to have accepted the provisions of this contract and will make the payment in accordance with the payment method specified in the contract. In addition, the Buyer accepts, declares and undertakes that he/she has read the basic characteristics, sales price, payment method and preliminary information regarding delivery of the product subject to the contract on the SELLER's website, has been informed and has made the necessary confirmation electronically. The BUYER; by confirming the Preliminary Information electronically, accepts, declares and undertakes that he/she has obtained the address that should be given to the BUYER by the SELLER before the establishment of the distance sales contract, the basic characteristics of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely.

6.3. The Buyer accepts and declares that he/she has received information about the seller's name, title, full address, telephone and other contact information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and expenses etc., all preliminary information about the goods for sale, the use of the right of "withdrawal" and how to use this right, official authorities to whom he/she can submit his/her complaints and objections etc. in a clear, understandable and internet-friendly manner from the www.kiiro.com.tr website and that he/she has confirmed this preliminary information electronically.

6.4. Subject to the previous article, the Buyer declares that he/she is informed about the product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings made and that he/she has given the necessary confirmation electronically.

6.5. In case the Buyer wishes to return the purchased product, he/she accepts and undertakes not to damage the product or its packaging in any way, not to destroy the product, not to use the product in any way, not to replace it with another product, and to return the original invoice and delivery note at the time of return.

6.6 After the product to be returned due to any defect is delivered to our company via a contracted cargo company, the product is subject to technical examination. If the return of the product is accepted according to the conformity report given as a result of this examination, the buyer will be contacted to either replace it with another available product or refund the money. These processes cover a total period of 3 to 15 days.

6.7 The Buyer declares, accepts and undertakes that it is not subject to economic sanctions imposed by Turkey, the European Union or the United States of America, and that it will not resell the products it has purchased from www.kiiro.com.tr to private, legal or public persons subject to sanctions declared by sanction legislation and public institutions, or that it will not use the products it has purchased in any way that would violate these sanctions.

7. ORDER-PAYMENT PROCEDURE

Order: After the VAT-inclusive TL amount (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the buyer, it is processed via the POS of the relevant bank card. Therefore, an order confirmation email is sent to the customer before the orders are shipped. Shipment is not made without the Order Confirmation email being sent.

Only materials that are shown in the current stock can be ordered via www.kiiro.com.tr . All other stock data are for informational purposes only and are closed for sale through the system. You can call customer services or send an e-mail to storekiiro@gmail.com to order products that are not in the current stock.

Any disruption in the process or problems that may arise regarding the credit card will be notified to the buyer using one or more of the telephone/fax/e-mail channels specified in the contract. If necessary, the buyer may be asked to contact his/her bank.

The time the orders are taken into process is not the time the order is placed, but the time when the necessary collection from the credit card account is made or when it is determined that the money has reached the seller's account.

Exceptionally, if it is understood that the contracted goods cannot be supplied due to a legitimate reason and/or a stock problem is encountered, if the buyer is immediately informed in a clear and understandable manner and gives his/her approval, another good of equal quality and equivalent at the same price may be sent to the buyer or, in line with the buyer's request and choice, another new product may be sent; it may be waited for the product to be in stock or for the other obstacle preventing delivery to be eliminated and/or the order may be cancelled by the buyer or the seller.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation, the total amount paid and any documents that put him under debt are returned to him within ten days at the latest, and the contract is cancelled. In such a case, the buyer will not have any additional material or moral damage claims from the seller.

If the relevant bank or financial institution does not pay the price of the product to the Seller due to the unfair or illegal use of the Buyer's credit card by unauthorized persons for reasons not caused by the Buyer's fault after the delivery of the product, the Buyer is required to send the product delivered to him/her or to the person he/she designates to the Seller within 10 days. In such cases, the shipping costs belong to the Buyer. If the Buyer has preferred to pay by credit card, the BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the legislation in force.

8. SHIPMENT-DELIVERY PROCEDURE

Shipment: Once the order confirmation email is sent, the product/products are delivered to the courier company that the seller has a contract with within 1-3 business days.

Delivery: The product/products will be delivered to the buyer's address by the seller's contracted cargo. Delivery fees belong to the buyer.

The delivery period is 30 days from the date of sending the order confirmation e-mail and the establishment of the contract. This period can be extended by a maximum of ten days, provided that the Buyer is notified in advance in writing or via a continuous data carrier. Additional periods that may arise due to customs procedures for deliveries outside of Turkey will be added separately. The Buyer accepts that www.kiiro.com.tr reserves the right to cancel the sale without stating any reason, depending on the delivery location.

Products are sent to regions where cargo companies do not deliver to addresses with a phone call. In regions where the cargo company delivers once a week, there may be a delay in the specified day period in cases of inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these delays.

If the product is to be delivered to a person/organization other than the Buyer, the buyer is responsible for any extra shipping costs and delays that may arise from the person/organization to whom the product is to be delivered not accepting the delivery, incorrect shipping information and/or the Buyer not being at the location, but the seller is not responsible.

If the product/products have not reached the customer within the specified days, delivery problems must be reported immediately to customer services using the e-mail address storekiiro@gmail.com .

In case of damaged packages; Damaged packages should not be accepted and a report should be prepared by the Cargo Company representative. If the Cargo Company representative is of the opinion that the package is not damaged, the buyer has the right to open the package there, check that the products were delivered without damage and request that the situation be recorded in a report.

Once the package is received by the Buyer, it is deemed that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Services as soon as possible, along with the copy of the report that remains with the Buyer.

9. PROCEDURE REGARDING PRODUCT RETURN AND RIGHT OF WITHDRAWAL

For products purchased through www.kiiro.com.tr , there is a right of withdrawal or return under the following conditions.

9.1. Within the scope of the Consumer Protection Law No. 6502, the buyer has the right to return the product/products he/she purchased without any conditions within 14 days after receiving them from the cargo company. In order to use the right of withdrawal, there is also the “Cancellation and Return” option on the website. After clicking on the return option, the form that opens must be filled out completely. In this context, the shipping fee will be the buyer’s responsibility when sending the product/products to be returned to the seller.

The conditions for return are as follows;

•The “Return Form” on the website must be filled out completely.

•The order must be made by the cargo company within 14 days from its delivery to the buyer.

• In accordance with the General Communiqué of Tax Procedure Law No. 385, the invoice of the product/products must be filled in completely and signed in the return sections at the bottom, and sent within 10 days from the date of the withdrawal notification together with the delivery note, if any (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued).

•The original packaging and/or the packaging prepared by www.kiiro.com.tr must not be opened, damaged or destroyed in any way.

•It is not possible to return products that have been specifically designed for the customer's needs (custom design).

9.2. If the above conditions are met, the product/products to be returned will be examined by www.kiiro.com.tr authorities and, if necessary, by the manufacturers of the products, and their suitability for return will be assessed. The duration of this process is 1-15 days. If the products are assessed to be suitable for return, the product price will be refunded to the buyer in the same way as the payment method used for purchase. The maximum duration for this is 10 days. www.kiiro.com.tr is not responsible for delays in credit cards caused by the bank.

9.3. The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the right of withdrawal from being exercised. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value of the goods or the decrease in its value. If the seller thinks that the return of the goods sent by the buyer has become impossible, he must notify the buyer of this situation within 3 days at the latest from the date of receipt of the goods.

9.4. In case of return of goods and services purchased with the card, the seller cannot make a cash payment to the buyer in accordance with the contract made with the Bank. In case of a return transaction, the member business, namely the seller, will make the refund through the relevant software, and since the member business, namely the seller, is obliged to pay the relevant amount to the Bank in cash or on account, payment cannot be made to the buyer in cash in accordance with the procedure detailed above. Refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the amount to the Bank in a single payment.

9.5. In commercial transactions outside the scope of Law No. 6502, the provisions of the Turkish Commercial Code shall apply to matters related to defects, hidden defects or returns.

10. GUARANTEE

There is no concrete and positive warranty application for the products sold through www.kiiro.com.tr . In this case, the warranty is entirely at the discretion of the seller. www.kiiro.com.tr is not responsible for any claims that may arise under these conditions.

11. SECURITY

The information provided by the buyer to the seller for payment purposes, as well as the information specified in this contract, will not be shared with third parties by the seller. The seller may only disclose this information within the framework of administrative/legal obligations.

If the seller has the information requested from him/her within the scope of any legal investigation documented with the investigation capacity, he/she may provide it to the relevant authority.

Credit card information is never stored. Credit card information is only used to obtain authorization by securely transmitting it to the relevant banks during the collection process and is deleted from the system after authorization.

Information such as the buyer's e-mail address, mailing address and telephone are only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, and promotional information may be sent to the buyer after approval.

In cases where the security of the site or the terms of use are violated by the user and constitute a crime, the information about the person concerned that will be useful for identification and prosecution will be shared with the law enforcement authorities.

12. WEBSITE SECURITY

www.kiiro.com.tr uses the ideasoft database, one of the most advanced encryption systems. If you log in to the site from a secure browser, you will be transferring your information to us in the most secure way. But it should not be forgotten that no data is 100% reliable on the internet. The risk of your personal information belongs to you at this point.

13. ACCESS TO THE SITE, PROTECTION OF ACCOUNT INFORMATION

In order to shop at www.kiiro.com.tr, the buyer must create a username and password. This username and password are determined only by the person making the purchase and are specific to that person.

The username and password must be correct and complete. The username and password together will be referred to as the recipient's identity, and the security and confidentiality of this identity is entirely the recipient's responsibility.

The buyer will be fully responsible for any and all activities that other people or institutions will do on the site using the buyer's ID information. Therefore, if the buyer notices that someone other than the buyer has entered the site using the buyer's ID, they should send an e-mail to storekiiro@gmail.com to complain about this situation.

www.kiiro.com.tr reserves the right to monitor the identification information and request that it be changed or deleted at its sole discretion.

The Buyer knows that no data is 100% secure on the Internet. Although www.kiiro.com.tr uses the most advanced security systems, it knows and accepts that there are risks of information being used by malicious 3rd parties and that www.kiiro.com.tr has no responsibility in this regard.

14. IN CASE OF DISPUTE, COMPETENT COURTS AND ENFORCEMENT OFFICES

In case of a dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the Seller's place of residence are authorized up to the value declared by the Ministry of Industry and Trade every December. In commercial transactions that are not covered by the Law on Consumer Protection No. 6502, Sivas Courts and Enforcement Offices will have authority and jurisdiction.

If the order is placed, the Buyer is deemed to have accepted all the terms of this contract.

SALES PERSON:

BUYER :

HISTORY :